CHANGING HOW HOSPITALITY DOES SOCIAL

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Is Your Hotel’s Marketing Team Doing Too Much—and Getting Too Little?

Your Team Is Drowning in Data, Not Delivering on Revenue

One day it’s paid media reports. The next, it’s reconciling OTA dashboards, agency invoices, and influencer mood boards. 

If your marketing team is working hard—but struggling to move the needle—it’s not a work ethic issue. It’s a workflow issue. 

The modern hotel marketing team is overburdened, under-integrated, and way too dependent on vendors who can’t prove ROI. And it’s costing you bookings. 

Why It Matters Now

  • 70% of hotel staff spend 1–2 days per week just creating and analyzing reports. 
  • 44% of marketers want to reduce time spent on campaign optimization, reporting, and tracking. 
  • 90% of distribution leaders say they’re overwhelmed by fragmented tech and vendor sprawl. 

That’s not strategy, it’s operational drag. 

What Hotels Miss: The Martech Mirage 

More tools, more vendors, more dashboards… and somehow, less clarity. 

In the push to keep up with digital trends, many independent and boutique hotels layered on tech without integration, or purpose. 

Now your team’s bouncing between 5+ platforms, trying to make sense of disconnected data while agencies run the show. That’s not sustainable. And it’s not smart. 

Reframe: Simplify to Amplify

Doing less isn’t lazy. It’s luxury. 

What your guests want is simple, seamless, high-value messaging. What your team needs is fewer systems, clearer insights, and the autonomy to act without waiting on an agency’s next retainer call. 

Let go of the complexity. Reclaim control. 

Fix It Fast: 5 Ways to Streamline Your Marketing Ops

1. Audit Your Stack—and Cut the Noise

  • Map every tool, vendor, and platform your team touches. 
  • Ditch anything that doesn’t directly support conversions, loyalty, or brand building. 
  • Consolidate where possible, especially reporting and analytics. 

2. Invest in Automation That Actually Frees You

  • Rate-based campaign alerts. 
  • If a tool adds time, not efficiency, it’s not helping. 

3. Bring Reporting In-House

  • Third-party agencies often hide performance behind pretty decks. 
  • Use a central dashboard to track what matters: direct revenue, cost-per-booking, engagement. 

4. Make ROI a Vendor Requirement

  • Every vendor should report against business outcomes, not vanity metrics. 
  • Hold them to conversions, not clicks. 

5. Give Your Team Strategic Breathing Room

  • Offload the repetitive. Empower creativity. 
  • Marketers don’t need more tasks, they need more space to think, test, and lead. 

Closer: Your Team Isn’t the Problem: The Process Is

Burnout isn’t just a vibe—it’s a pipeline issue.
And in the luxury hotel space, where every interaction matters, your marketing team can’t afford to be stuck in the weeds. 

Strip out what’s slowing them down. Give them the tools to move faster and smarter. 

Because marketing should feel like momentum—not molasses. 

About the Author

Carla Shaw
Senior Vice President & General Manager
Carla is part strategist, part storyteller, and all heart behind BCV’s boldest, most future-forward moves. As the one steering the ship, she blends instinct, innovation, and a human touch to lead the team into what’s next. With a proven track record of developing and executing Go-To-Market strategies that drive revenue, boost profitability, and elevate brand recognition, she brings a rare mix of vision and precision to the hospitality industry.

Ready to drive ROI? Let's talk.